Terms & Conditions

Road Runner Removals Terms & Conditions

1. Our quotation although it’s a fixed price we may change it or make additional charges if any of the following have not been taken into account when preparing the quotation;

A)     You do not accept it within 28 days.

B)     Our costs increase because of currency fluctuations or changes in taxation beyond our control.

C)     If by delay the work is not carried out or completed within 3 months.

D)     We have to collect or deliver goods above a first floor unless stated in quotation.

E)     There are delays outside our reasonable control.

F)     The stairs, lifts or doorways are inadequate or the approach is unsuitable for our vehicles and means extra work.

G)     Any parking or other fees or charges that we have to pay in order to carry out our services on your behalf.

H)     Extra goods are added that were not quoted for.

In all those circumstances you will pay extra charges.


2. Work not included in the quotation

Unless agreed in writing we will not;

A)     Dismantle or assemble unit furniture (flat pack) fitments or fittings unless agreed in writing before your move.

B)     Disconnect or reconnect appliances fittings or electrical equipment.

C)     Remove or lay fitted floor coverings.

D)     Move night storage heaters unless they are dismantled.

E)     Move or store any items excluded under clause 5.

F)     Clearing of loft spaces unless by safe staircases and agreed in advance.


3. Your responsibility during removal will be

    A)   Ensure that nothing is taken away in error or left behind.

    B)   Take responsibility for security of your goods at the departure and destination points by being present.

    C)   Adequately prepare and stabilise all appliances prior to removal.

    D)   Arrange and pay for any necessary parking facilities.

We will not be liable for any loss or damage costs or additional charges that may arise from any of above.


4. Ownership of goods.

By entering into this contract you warrant that;

    A)   The goods to be removed are your own property or you have the authority of the owner of the property to make this contract is respect of the goods to be moved or stored.

You will indemnify us in respect of any claim for damages/or costs against us if these warranties are not true.


5. Goods not to be submitted for removal or storage

The following items are specifically excluded from this contract and we take no responsibility for loss and damage.

A)     Jewellery, watches, trinkets, precious stones, money, deeds, stamps, coins or goods or collectables or similar kinds.

B)   Prohibited or stolen goods, drugs, pornographic material, potentially dangerous, damaging or explosive items, including gas bottles, aerosols, paints, firearms and ammunition

C)     Any animals and their cages or tanks including pet’s birds or fish.

D)   Perishable items and/or those requiring a controlled environment. Plants or goods likely to encourage vermin or other pests or to cause infestation or contamination.


6. Postponements/cancellations

If you postpone or cancel this contract we may charge according to how much notice is given. More than 7 days – 10% of total charges, 4 – 7 days – 50% of total charges, 3 days – 75% of total charges, 1 – 2 days – 90% of total charges, Less than 24 hours – 100% of total charges.


7. Paying for your removal

You must pay outstanding charges 7 days before removal. You may not withhold any part of the agreed price unless agreed. Interest of 2 % per month will be charged on all accounts outstanding more than 30 days. We reserve the right not only to terminate this contract if payment is not received before the removal date, but also not to carry out of the services quoted for. Outstanding balance for removal should be paid in full no later than 2 days prior move.

This does not apply to Council Clients. All Council Clients Invoices will be charged directly to the Council, and paid according to there normal procedure.


8. Our responsibility

It is our responsibility to deliver your goods undamaged.

By undamaged we mean in the same condition as when they were either collected or packed by us from your residence.


9. Exclusions of Liability

We shall not be liable for loss or damage resulting from;

A)     Moths, vermin or similar infestation, cleaning, repairing or restoring (unless we did the work) war, invasion, acts of foreign enemies hostilities (whether war is declared or not) civil war, rebellion, military coup, wear and tear, leakage or evaporation, atmospheric or climate changes.

B)     Death, injury, sickness or disease arising from the removal or warehousing of any frozen food or drink. Frozen foods are only moved at your own risk.

C)     Items which are brittle or have an inherent defect, deep freezers, the mechanism in clockwork, electrical or mechanical derangement to any appliance, electronic or motor driven goods (unless there are outwards signs and visible signs of impact damage) sensitive equipment or self-assembly furniture that is dismantled and/or assembled, regardless of who built it originally.

D)     Food or plants

E)     Fixtures, fittings, property or goods damaged as a result of difficult access.

F)     Goods received from a third party in an unknown condition.

G)     Mobile phones and any items referred to in clause 5.

H)     For electrical or mechanical derangement to any appliance, instrument, clock, computer or other equipment unless there is evidence of related external damage.


10. Delays in transit

If we do not keep to our agreed written time schedule and the delay is within our reasonable control we will pay you reasonable expenses up to a maximum of £75.00. If through no fault of ours we are unable to deliver your goods we will take them into store. The contract will then be fulfilled and any additional services including storage and delivery, will be at your expense.


11. Damage to premises

We shall only be liable for damage to premises caused by our negligence and our liability will then be limited to making good the damaged area only. If we cause damage as a result of your direct instructions to an area or property likely to cause damage we shall not be liable. Any damage to premises must be noted on delivery receipt and confirmed in writing within seven (7) days. The time limit is essential otherwise we will not be liable.


12. Time limits for claims

We will not be liable for any loss or damage to goods unless;

A)     Any claim for loss or damage to goods which you or your agent collect from us is notified to us in writing at the time of collection.

B)    You notify us in writing of any loss of or damage to the goods within seven (7) days of their delivery by us to their destination.


13. Damage or lost in transit

If your goods are lost or damaged in transit that as a professional company, we will take responsibility for the loss/damage. To ensure that we contract with you on this the basis you need to provide us with a statement of value for your goods. If you do, we will not limit the amount of liability we have to you for each item but we will set an overall limit of £25,000. This liability is not new for old. Age & condition will always be taken into account by our insurance company when handling a claim as will 13.1, 13.2, 13.3, 13.4, 13.5.


13.1. Owner Packed Goods

In respect of Goods packed by the Owner We shall only be liable in respect of losses arising from fire and/or theft and over collision to or overturning of the carrying Conveyance


13.2. Dismantling and/or Installation

No cover is provided in respect of the dismantling and/or construction and/or installation and/or commissioning of any Goods. This includes Flat pack furniture dismantled / re-assembled by Road Runner Removals


13.3. Commencement of cover during the course of a Removal

Cover under this Policy is deemed to commence when the Goods subject of the Removal are uplifted from their position in premise to be vacated and deemed to cease when such Goods are positioned in new premise


13.4. Antiques

In the event of losses for damage to antique items and/or works of art liability is restricted to the reasonable cost of repairs

In no case shall liability for such repairs exceed the sum insured in respect of the damaged article excluding the risk of depreciation absolutely


13.5. Pairs & Sets

If Goods consist of a pair or one of a number of individual units or is part of a set or pair, We shall only pay for that piece or part damaged and shall not pay and shall not be liable for any diminution in value of the whole set or part by virtue of loss of or damage to part of the Goods or set or pair


14. Our right

We have a legal right to withhold or dispose of some or all of the goods until you have paid all of our charges and other payments due under this contract. These include any charges that we have paid on your behalf. While we hold the goods and wait for payment you will be liable to pay all storage charges and costs incurred by withholding your goods and these terms and conditions will continue to apply.


15. Our right to sell your goods

If payment of our charges relating to your goods is in arrears, and on giving you 28 days’ notice, we are entitled to require you to remove your goods from our custody and pay all money due to us. If you fail to pay all outstanding amounts due to us, we may sell or dispose of some or all of the goods without further notice. The cost of the sale or disposal will be charged to you. The net proceeds will be credited to your account and any eventual surplus will be paid to you without interest. If the full amount due is not received, we may seek to recover the balance from you.


16. Claims against us

Where these are made by third parties (people other than you) in respect of the goods or the service provided by us, you will be liable to pay and indemnify us against any charges, expenses, damages or penalties clamed against us unless you can prove that we were negligent.


17. Our right to sub contract the work

We reserve the right to sub contract some or all of the work. If we sub contract then these terms and conditions still apply.


18. Your forwarding address

If you store goods with us you must provide a forwarding address and notify us in writing of any changes. Failure to do so could result in all correspondence and notices failing to reach you resulting in outstanding payments.


19. Storage

Access to your storage can be obtained prior to 1 weeks’ notice and we hold the right to charge £ 25.00 per container per visit.


20. Payment

All storage charges are payable in arrears every 4 weeks. All charges including removal charges must be paid in full before the goods may be taken out. Any payments overdue by more than 4 weeks (From the date on your invoice) will be charged £15 per invoice administration fee. If after 12 weeks you make no payment we hold the right to sell / dispose of your goods as in clause 15.


20.1 Council Clients

If by notice, the Council makes the decision to terminate paying your costs, we must be contacted within 14 days. Within the 14 day notice period, you must give us payment details for all outstanding and future invoices. Any outstanding charges from the date of Councils termination, must be paid in full before goods can be removed from storage. All Clause's will apply to you(the customer/client) ,with immediate effect. Paying particular attention to Clause's 14., 15., and 20.



21. Revision of storage charges

We review our storage charges periodically. You will be given 28 days’ notice if any increases.


22. Termination

If your payments are up to date we will not end this contract except by giving you 3 calendar months’ notice in writing. If you wish to terminate your storage contract you should give at least 14 days’ notice.


23. Handling charges

If you choose someone else to collect your goods from our storage we are entitled to make a charge for handling. Our liability will cease upon handing over goods.


24 Access.

We request all information about all access upon delivery addresses outside our local working area and failure to do so could result in further costs in which you will be liable.


25. Waiting Time.

We withhold the right to charge a maximum of £25.00 per hour per man due to delays out of our control including all legal delays and problems. Waiting time will be charged if removal is not carried out within allowed working time. PLEASE ASK FOR DETAILS


26. Waiting Time Waiver.

A £ 50.00 waiver can be paid to insure no waiting time charges will be charged to you as a result of any delays out of our control. This waiver is non-refundable. PLEASE ASK FOR DETAILS BEFORE SIGNING.





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